October 2, 2011
Omidyar Network Takes Customer-Service Approach to Aiding Grantees
Menlo Park, Calif.
The online auction site eBay has long used feedback from its buyers and sellers to develop trust between them—which has helped build the company into a multibillion-dollar business. These days, eBay’s founder, Pierre Omidyar, and his wife, Pam, have taken the same customer-feedback approach to their philanthropy.
The Omidyar Network owes its unusual structure—awarding grants to nonprofit organizations and making investments in for-profit businesses that create social
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