Charities Must Heed the Lessons From Hurricane Katrina

In the days after Hurricane Katrina savaged New Orleans and its outlying areas, it became de rigueur to criticize everyone in the disaster-relief business, including America's charities, for their inability to literally deliver the goods.

But after speaking with donors, charities, and recipients alike in the past year, I'm not convinced that lumping the Red Cross or the Salvation Army in with the Federal Emergency Management Agency was fair. Because the federal government has been

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