August 24, 2000

Ensuring Service Delivery

By DOMENICA MARCHETTI

UPS Foundation helps charities get the most from their volunteers

Larry Robertson had often thought about becoming a mentor to a young boy. But he always hesitated, worrying that he and the youngster might not "click," and wondering how they would spend their time together or whether he would even be able to invest the amount of time necessary to have a positive influence on a child.

Then he learned that his employer, MBNA America, a financial-services company in Wilmington,

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