November 13, 2011
Foundations Can Learn a Lot From the People They Want to Help
A few weeks ago, I arranged for a new cellphone plan for my family. Within a day, I received a call from the company asking about my experience. That is pretty typical these days. When I do business with a car dealership, stay in a hotel, or buy something online, within a day of my transaction, sometimes within hours, I receive a survey asking questions like, “How was the service? Was the information properly explained? Were your questions answered? Do you now understand how to operate
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