Goodwill to Great

A Bay Area social-service group retools — and grooms leaders

For months after Clemence Casperian arrived here from the Philippines in 1989, she and her husband, a taxi driver, scraped to get by. They lived in a tiny apartment in the middle of the hardscrabble Tenderloin district, and Ms. Casperian spent much of her time filling out applications and getting rejected.

"My teacher's degree from the Philippines didn't mean anything here," says Ms. Casperian. "People

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