'Harvard Business Review': Results Matter

To achieve real results, nonprofit organizations need to manage their operations with a set of focused, concrete, and realizable goals in mind, rather than a broad mission statement, argue the authors of an article in the December issue of the Harvard Business Review.

But, they write, a variety of factors — including donors' preference that their contributions go to programs, the resulting proliferation of new programs, and charities' underinvestment in overhead

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