Few nonprofits and foundations spend much time seeking feedback from the people they serve. But some nonprofit leaders say organizations that take steps to solicit such information often are more effective and efficient than those that don't.
Read the transcript below of a live online discussion that offered real-world examples of nonprofits that have figured out how to get ideas from those who benefit from their work.
Mia Birdsong is vice president of the Family Independence Initiative, a nonprofit that works to increase the social and economic mobility of low-income families.
Perla Ni is chief executive of GreatNonprofits, an organization that develops tools to help people rate charities.
Learn more now: Read an opinion piece from The Chronicle's new issue by our guests.