How Charity Leaders Can Guarantee Volunteers Will Be Well-Used

From the Top: The Executive Role in Successful Volunteer Involvement Enlarge Image
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From the Top: The Executive Role in Successful Volunteer Involvement

By Susan J. Ellis

Despite the millions of Americans who volunteer, only three out of five charities employ a paid staff member who manages volunteers and even fewer adopt recommended practices to manage volunteers, writes Susan J. Ellis, founder and president of Energize, a consulting firm that specializes in volunteerism.

Ms. Ellis’s intended audience is chief executives and