October 5, 2000

Keeping Volunteers Requires Leadership

To the Editor:

The story on the UPS Foundation's efforts to help nonprofits get more out of their volunteers ("Ensuring Service Delivery," August 24) is timely and interesting.

The article does perpetuate, perhaps unintentionally, some ideas about volunteers that make for trouble in paradise if they are not recognized and altered. They are best addressed as 10 rules for working with volunteers:

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