Making a Measurable Difference

Creator of rating tool seeks to improve charity effectiveness

When the Latin American Youth Center started a program two years ago to combat domestic violence, it had high expectations. For 10 weeks, men in the program heard from charity employees who advised them that violence wasn't an appropriate way to express machismo or love.

The group-counseling sessions seemed to run without any major hitches.

But what the Washington charity learned from interviews with

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