January 15, 2012

Open Communication Holds the Key to Making a Zoo’s Workers Feel Valued

Open Communication Helps Zoo’s Workers Feel Valued 1

Josh Monken

Employees at the St. Louis Zoo, like this worker who cares for the penguins, are given lots of opportunities to find out what is happening at the organization.

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close Open Communication Helps Zoo’s Workers Feel Valued 1

Josh Monken

Employees at the St. Louis Zoo, like this worker who cares for the penguins, are given lots of opportunities to find out what is happening at the organization.

By Nicole Wallace

Organization: Saint Louis Zoo

Number of employees: 305 full time, 180 part time, and up to 700 seasonal workers

The group’s approach: The zoo, which is managed by a nonprofit organization, works to keep everyone well informed and to promote discussion between management and lower-level employees. The chief executive provides updates at quarterly “state of the zoo” meetings, where employees have an opportunity

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