May 4, 2006

Rescue and Recovery

By Mary E. Medland

CEO's tough business tactics save a failing health-care charity

Imagine a health-care system without the elementary technology of voice mail, with only one working computer for every 100 employees, a chaotic billing and collection system, and buildings with graffiti-covered walls and carpet held together by duct tape. And those were only the most-obvious symptoms of what was ailing Northwood Health Systems as recently as 1997.

The situation was "an out-of-control storybook

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