Strengthening the Social-Service Safety Net

The number of working Americans seeking aid from local social-service organizations is rising fast in cities and towns across the country. But for a growing share of Americans, help may not be available because of cutbacks in government and private spending on social services and because the social-service system has not adapted well to the 21st century.

As a result, social-service providers have a hard time responding to changes in the geography of poverty, adopting technologies that

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