True Empathy Holds Key to More Effective Philanthropy

The economic downturn has caused many people in the nonprofit world to re-examine the way they work, but too little effort has focused on one of the keys to success: empathy.

We know what you are thinking: Nonprofit groups are all about empathy. Soup kitchens, after-school programs, affordable-housing groups—the people who provide those services as well as the foundations that support them are always focused on helping others.

But empathy—real empathy—is more

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