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September 4, 2008, 01:22 PM ET
From The Chronicle: Inside Look at a Red Cross Relief Effort
For Kay W. Wilkins, chief executive of the Southeast Louisiana chapter of the American Red Cross, Hurricane Gustav was a chance to test changes that her charity has made in the three years since Katrina devastated the region. The Chronicle spent a day with Ms. Wilkins reviewing what went right — and what still needs work.
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