Previous |
Next |
May 7, 2008, 08:44 PM ET
Lessons in Diplomacy: Coping With a Donor's Anger
Disgruntled donors often stop giving — sometimes forever.
That’s why it makes sense, when a donor gets mad over a real or imagined slight, to proceed carefully and choose your words wisely.
Mark Drozdowski, a college fund raiser, writes in The Chronicle of Higher Education about how he calmed down a donor who threatened to stop giving after she received a parking ticket on campus.
How have you dealt with angry donors? Let us know what has worked best, and what to avoid, by clicking on the comment link below.
Add Your Comment
Commenting is closed.