Monthly Archives: January 2012

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How a Zoo Reduces Conflicts Among Workers

A Saint Louis Zoo employee at the Children's Zoo

A Saint Louis Zoo employee at the Children's Zoo. (Photo by R. Winkleman/Saint Louis Zoo)

To help employees better understand how their colleagues think and make decisions, the Saint Louis Zoo uses a program that distills academic research on personality types into four easy-to-remember colors: blue, gold, green, and orange.

“When you understand the personalities, you have more of an understanding of why and how people make decisions,” says Wyndel E. Hill, a vice president at the zoo. “Eve…