• May 21, 2013

Monthly Archives: July 2012

July 30, 2012, 4:57 pm

Why Today’s Challenges Require Nonprofits to Be Nimble

Book cover of Resilience, by Andrew Zolli and Ann Marie Healy

To tackle problems in a rapidly changing world, nonprofits need to adopt a new mind-set, one that emphasizes improvisation, ad hoc networks, and adaptation, says Andrew Zolli, executive director of PopTech, a New York charity focused on innovation, and co-author of a new book, Resilience: Why Things Bounce Back.

Because the world has entered a period of “extraordinary volatility” and the problems society faces are increasingly complex, he argues, figuring out why some individuals, organizations, and systems are resilient in the aftermath of a crisis while others are not is paramount.

“We’re all ballroom dancing in the minefield,” says Mr. Zolli.  “In an environment like that, we have to be able to prepare our companies, our communities, our organizations to be able to deal with those disruptions. And that is a different agenda that we have had, even in the recent…

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July 13, 2012, 9:19 am

Harnessing the Internet to Provide Low-Cost Higher Education

A University of the People student from Haiti (Photo courtesy of University of the People)

University of the People has an ambitious goal: to use the Internet to provide an extremely low-cost college education to students around the world. And the nonprofit’s big idea is starting to gain traction with grant makers.

The Bill & Melinda Gates Foundation has awarded $500,000 to support the university’s effort to gain accreditation. The grant comes on the heels of recent awards by the William and Flora Hewlett Foundation, the Intel Foundation, and the Ewing Marion Kauffman Foundation.

Since its inception in 2009, University of the People has enrolled 1,500 students from 132 countries. Courses are taught by professors from around the world who volunteer their time, and the university offers degrees in…

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July 6, 2012, 10:27 am

Evaluating Programs? Ask Clients What They Think

Nonprofits need to get a lot better at asking clients what they think — and acting on the information they receive, says Peter York, director of research for TCC Group, a management-consulting company that advises charities.

Information from beneficiaries can help organizations improve their programs and spark new ideas for fighting tough problems. For real-world examples of charities using client feedback to strengthen their programs, read an opinion piece from The Chronicle’s current issue.

Too often, nonprofits are uncomfortable asking clients what they think about programs and fail to appreciate the value of their feedback, argues Mr. York. Instead, he says, charities prefer to ask employees for their comments and suggestions, and hire outside evaluators.

“Self-reporting has gotten such a bad rap,” says Mr. York, “and the entire private sector would just guffaw at…

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