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How Charities Use Text Messaging: Two New Reports

February 19, 2010, 4:00 pm

With the unprecedented amount of money donated by text message on cellphones after the catastrophe in Haiti, mobile technology is very much on the mind of charity officials. Two new reports help shed light on the future of texting in the nonprofit world.

Thirteen percent of Americans made a text-message gift to aid Haiti relief efforts, according to a new survey, commissioned by Cone, a Boston marketing firm.

The results suggest that the earthquake may prove a turning point for text-message gifts. Last fall a similar survey found that only 6 percent of Americans had contributed via text message to any cause in the previous year.

Nearly one in five respondents to the current survey — 19 percent — said they would prefer to text a donation rather than giving another way, such as writing a check or donating online, while 22 percent said that they would donate via text message only when there is an urgent need.

Eighteen percent said they are now more likely to contribute by sending a text message to their favorite organization.

The online survey of 1,183 adults was conducted this month and designed to produce a sample that mirrored the demographics of the American population.

For charities that aren’t raising money for disasters, text messaging may be best suited as a tool for advocacy, suggests a new report that looks at the text-messaging results of six large organizations that have mature cellphone programs.

The report was published by M+R Strategic Services, a consulting company in Washington, and MobileActive.org, a network of activists and nonprofit groups that use cellphones in their work.

When the groups in the study sent out a text message to people on their mobile lists asking them to call a decision maker, 4.7 percent of recipients made telephone calls. The response rate for e-mail messages that asked recipients to call a policy maker was 0.92 percent, according to the 2009 eNonprofit Benchmarks Study, also published by M+R Strategic Services.

The six organizations’ mobile lists is growing quickly, a median rate of 49.5 percent anually. Many of the groups used their e-mail lists to ask supporters to provide their cellphone numbers.

The percentage of people who drop off the cellphone lists or whose phone numbers no longer work was also high, 30.7 percent annually. The “churn rate” for e-mail lists was 19 percent, according to the 2009 eNonprofit Benchmarks Study.

“It is worth noting that, unlike email, there are financial implications for the end user for heavy text messaging volume,” write the new report’s authors. “This is because many subscribers have to pay to receive text messages, and because many platforms charge clients by messaging volume.”

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0 Responses to How Charities Use Text Messaging: Two New Reports

jswan - February 25, 2010 at 11:23 am

According to the article, “For charities that aren’t raising money for disasters, text messaging may be best suited as a tool for advocacy…”. So what’s the best way to raise money in mobile for the vast majority of charities and other nonprofit organizations that are not disaster relief? It seems they will need to integrate a mobile web user experience into their marketing plans – they need a way to engage their donors in the mobile space itself. Mobile is not limited to text messaging – more and more people are using their phones to access the web. Nonprofit organizations need to engage their friends where they are, and that means the mobile web, not just via texting. Jeff Swanwww.urmobile.com

geoffgarcia - March 2, 2010 at 1:54 pm

Not to undermine the surge in text donations, I’d like to point out that I think you have misquoted the source.The survey says 13 percent of respondents to an online survey (which is an inherently technology biased audience) donated via text message following the earthquake. Not 13% of Americans.While folks are probably rolling their eyes at me point out such a sublte difference, it is a very big difference.According to wikipedia the population of the US is ~300million.13% of that is 39million. On 2/11 the Red Cross announced they had received only 3.2million text donations (barely 1% of Americans).If the Red Cross pulls in 4 million text donations, and all other charities combined pull in another 4 million text donations, that 8 million represents only 2.6% of the American population.Forgive me for being a stickler, I had a lot of coffee this morning:)