Disgruntled donors often stop giving — sometimes forever.

That’s why it makes sense, when a donor gets mad over a real or imagined slight, to proceed carefully and choose your words wisely.

Mark Drozdowski, a college fund raiser, writes in The Chronicle of Higher Education about how he calmed down a donor who threatened to stop giving after she received a parking ticket on campus.

How have you dealt with angry donors? Let us know what has worked best, and what to avoid, by clicking on the comment link below.