 |
 |
|
SPECIAL REPORT
Kansas City Community Fund Adopts a Customer-Service Approach
By HOLLY HALL
Kansas City, Mo.
Janice C. Kreamer has spent most of the past decade preparing for the 21st century. As president of the Greater Kansas City Community Foundation, she started revamping the fund eight years ago so it would be ready to respond to the new century's donors: people who will demand more and more control over how...